Amazon Account Management Consultants & Services
Selling on Amazon is difficult, even for the largest, more experienced sellers on Amazon. To stay on top of best practices and make sure that those longer-term “backburner” projects get properly addressed, it is sometimes necessary to bring in an account management consultant to provide short-term or medium-term support. Given that an account management consultant is working typically with multiple sellers, this person will have seen a lot of behaviors – good and bad – that can be used as benchmarks to give you a richer perspective of where you can improve. Furthermore, the consultant is likely to provide a valuable perspective, removed from your heavily invested day-to-day view of everything you are doing to run your business today.
Key Issues to Consider
With no certification needed to become an Amazon consultant, anyone could declare himself or herself as such a consultant, resulting in a wide range of skills and capabilities. It is critical for sellers to do due diligence to authenticate the quality and expertise of a consultant. We encourage every seller to start with the assumption that there are no silver bullets to being a successful seller on Amazon – it takes operational discipline and relevant data to do this well, so look for consultants who can help with operations and data.
| Name | Channel Served | Phone | Contact |
|---|---|---|---|
| All Industry Consulting | Multichannel | (972) 885-9262 | |
| Amazon Consulting Experts | Amazon | (732) 695-6355 | n/a |
| Buybox Experts | Multichannel | (801) 900-4723 | |
| CPC Strategy | Multichannel | (619) 677-2453 | |
| Deniz Olmez | Multichannel | (646) 431-0151 | |
| Digital Brand Works | Multichannel | (855) 464-4019 | |
| Elemerce | Multichannel | n/a | |
| Evolved Commerce | Amazon | (385) 233-7775 | |
| FitForCommerce | Multichannel | (973) 379-7399 | |
| Lance Petit Consulting | Multichannel | n/a | Contact Form |
| Lisa Suttora Ecommerce Marketing Strategies | Amazon | (206) 579-1263 | |
| Marketplace Ignition | Multichannel | (866) 241-0090 | |
| Simple Sales Solutions | Amazon | (407) 697-1705 | |
| Velocity Marketing | Amazon | (888) 293-2689 | |
| Vostok Partners | Amazon | (206) 661-3496 | http://vostokpartners.com/contact-us/ |
| Whitebox.co | Multichannel | (410) 929-7608 | |
| Zanoma | Multichannel | n/a | Contact Form |
Cross-Border Currency Management
If you are selling product on an international Amazon marketplace, you are paying Amazon upwards of 3.5%-4.0% transaction fee to handle currency exchange and wiring of your funds back to the US. That sort of hidden fee is sizeable on otherwise low-margin products. Fortunately, these solution providers streamline the process for you and allow you to cut that cost in half, allowing you to recapture margin you didn’t realize you were losing!
Key Issues to Consider
These solution providers are able to streamline the process because they set up foreign bank accounts for you, and those bank accounts require a bunch of paperwork initially by you. So prepare to invest several hours reviewing legal paperwork to get set up in each foreign country – but once you are setup, you are good to go.
| Name | Channel Served | Phone | Contact |
|---|---|---|---|
| Currencies Direct | Multichannel | (407) 900-2174 | n/a |
| Payoneer | Multichannel | (800) 251-2521 x2 | Contact Form |
| Worldfirst | Multichannel | (844) 571-2682 |
Automate Messaging
Unless you plan on signing into your Seller Central account every 24 hours of every day of the year, you leave yourself exposed to the possibility that a new inquiry from a customer goes unanswered within the required 24 hour period. These solution providers help to meet Amazon’s requirement of a 24-hour timeframe for responding to Amazon customers, while letting you enjoy your weekend or brief holiday without 24x7x365 human coverage of customer inquiries.
Key Issues to Consider
Even if these automated messaging services send customers a generic response, you should still plan to provide the customer a more expansive response within a couple of business days, as customers want their questions properly answered before buying your product or filing a negative feedback against you.
| Name | Channel Served | Phone | Contact |
|---|---|---|---|
| Fusion By Xsellco | Multichannel | (+4420) 3322-4848 | |
| Reply Manager | Multichannel | (877) 848-1310 | |
| ChannelReply | Multichannel | n/a | Contact Form |
Customer Email Support
So what happens when you are starting getting dozens of customer emails a day, asking the same types of questions over and over? Each email must be answered quickly and accurately so as to keep the customer happy. If you’re looking to streamline the process of answering these emails, good customer email support software will help to semi-automate your responses. The same way that Amazon’s Seller Support has created standard responses for certain commonly asked questions, these software programs can help you streamline answers to your most common customer inquiries.
Key Issues to Consider
Most multi-channel sellers find that the level of customer emails they get from Amazon customers is far lower than other marketplaces. And often the questions will be related to some sort of shipping-related issue – so if a seller is predominantly using FBA for its Amazon catalog, it’s likely such software won’t be needed for the Amazon portion of the seller’s overall business.
| Name | Channel Served | Phone | Contact |
|---|---|---|---|
| Desk.com | Multichannel | (877) 226-9212 | |
| Freshdesk | Multichannel | (866) 832-3090 | |
| Helpscout | Multichannel | n/a | Contact Form |
| Zendesk | Multichannel | (888) 670-4887 |
Minimum Advertised Price (MAP) Violation Monitoring
It’s Time To Engage Help When: This software is usually relevant only for brand owners, rather than resellers, as it is the brand owner that wants to identify MAP-violating resellers. So if you are a private label manufacturer / brand owner supplying Amazon resellers with product that is supposed to be sold at MAP levels, these software packages can provide you with accurate, real-time data on which sellers are violating MAP by how much at times of day or the week. That then allows you to have a data-driven discussion with specific resellers about these issues.
Key Issues to Consider
Amazon doesn’t monitor MAP levels on products for brand owners. So it’s up to the brand owner to do this itself, and work with its own distribution channels to address these issues.
| Name | Channel Served | Phone | Contact |
|---|---|---|---|
| Channel IQ | Multichannel | (312) 585-3900 | Contact Form |
| Competera | Multichannel | (888) 387-2818 | |
| Itelligence | Multichannel | (949) 625-6132 | |
| Marketplace Repricing | Amazon | (408) 874-6835 | |
| Newmo | Multichannel | (415) 524-8300 | Contact Form |
| Oris Intel | Multichannel | (614) 401-6310 | Contact Form |
| Price Grid | Multichannel | n/a | |
| Price Manager | Multichannel | (800) 574-0130 | |
| Price Spectre | Multichannel | n/a | Contact Form |
| Profitero | Multichannel | (844) 342-7464 | |
| Teikametrics | Amazon | (855) 846-2677 | |
| Upstream Commerce | Multichannel | (800) 815-1842 | |
| Wisemapper By Wiser | Multichannel | (855) 469-4737 |
Virtual Assistants
If you are spending far too much time on trainable, repetitive or administrative tasks that someone else could handle, consider seriously getting yourself a virtual assistant to support you. Maybe it’s setting up phone calls with your suppliers, or answering emails for you, or basic book-keeping or reporting generation work that you need to do regularly but find that you don’t have enough time to stay on top of such tasks. With the development of a whole industry of skilled, English-speaking assistants, you can free yourself up to work on the highest-value activities only you can accomplish for your business.
Key Issues to Consider
No one ever does work as well as you do! Well actually, that may not be always true, but it does take time to get comfortable delegating responsibilities to someone else, especially someone based remotely whom you have never met in person. But with technologies like Skype, instant messaging and phone available, it takes only a little discipline to remain in regular communication with your assistant. Furthermore, you will likely find that your to manage for you than you have to manage across your whole business.virtual assistant is better organized on the tasks you assign to him/her, as they have fewer tasks
If you go down the path of using a virtual assistant, keep in mind that you need to keep these people motivated and feeling valued. We suggest reading a book like “Virtual Freedom” by Chris Ducker to get yourself up to speed on what it realistically takes to get set up in an effective virtual assistant relationship.
| Name | Channel Served | Phone | Contact |
|---|---|---|---|
| 247virtualassistants.com | Multichannel | (267) 632-6605 | Contact Form |
| Hire My Mom | Multichannel | (281) 757-2207 | Contact Form |
| longerdays.com | Multichannel | (800) 507-1622 | Contact Form |
| mytasker.com | Multichannel | (212) 913-9208 | |
| Time Etc | Multichannel | (800) 297-8540 | Contact Form |
| uassist.me | Multichannel | (305) 507-8406 | |
| Virtual Staff Finder | Multichannel | Contact Form | |
| virtualemployee.com | Multichannel | (877) 697-8006 | Contact Form |
| Zirtual | Multichannel | (800) 997-9714 |
