Here’s a common scenario: An acquaintance passes you on the street, stops, and asks you how you’re doing. You begin responding with some meaningful updates about your life, but the person asking you the question seems quite distracted — surprised you are actually responding.
Their opening question to you is what’s known as a “social nicetie” — a polite, automated greeting with very little depth to it.
Business leaders do something similar. They ask their workforce for ideas, but when people actually respond, the business seem like they’re late for an important meeting.
Here’s my six-minute rant on the phenomenon.
