Dear readers,
It has been too long since we took the time to ask Customer Care a thing or two! We love checking in with this particular group of awesome Point2 people because they have the answers to all of our users’ questions.
Today we’re going to take a look at two ways our team can help you with your real estate website in a flash. If you want to view past ‘Ask Customer Care’ installments, click here.
Q: How can I get Customer Care help right now?
A: Live chat! That’s right, you can instant message our team and get a live response in no time at all during regular business hours. To live chat with Customer Care, simply click the Contact Us tab at the top of any page on Point2.com.
If you’re logged in to your Point2 Agent account, you can also live chat with Customer Care from your Online Office. Just click this button in the upper right corner of your screen:
Live chat is usually available during the same hours as our phone lines: Monday through Friday from 8:30 a.m. to 4 p.m. CST.
Q: What do I need to know about domain names?
A: People ask us about domains all the time! Whether you’re just starting out or you already have a domain name that you want applied to your Point2 Agent website, we’re here to make sure you get up and running in a flash.
The number 1 thing you need to know about domain names is that having a top-level domain name, like www.yourname.com, allows you to effectively market your website through both online and offline means. It is more recognizable for search engines and easier for your clients and prospects to remember.
Once you have a domain name, you can set it up so that your email address is associated with it. That’s means your customers will be emailing [email protected]. Pretty cool, right? You can read about domain name associated benefits for every Point2 Agent membership level here.
Finally, if you’re moving a domain that you already own that has email accounts associated with it to Point2 Agent, make sure to move the email accounts too. We’re happy to help with that, just give us a call at 866-977-1777.
Don’t forget, you can also email our Customer Care team at any time, day or night, and they’ll get back to you just as soon as they can.
