Who loves getting their job performance graded? Just about nobody. But I was one of those dorky people who actually didn’t mind receiving or giving a performance review. Why is that? I love feedback and want to do my job better, and I liked helping my team members do the same. The idea of a […] Continue reading
“Truth” is a funny word, because, c’mon – one person’s “truth” is another person’s delusion. That’s why I was intrigued when Dwane Lay of the Dovetail Software blog asked us to submit what we’ve learned to be true about the HR profession for this week’s Carnival of HR. I chose to focus on the training […] Continue reading
Welcome to Trust-Building Thursday, a new series on The People Equation. Each month, we’ll explore trust in the workplace and offer practical tips for building trust with your boss, colleagues, peers and team members. You can see other installments of the series here. Do you work with people who trust you? Do they trust others? […] Continue reading
Welcome to Trust-Building Thursday, a new series on The People Equation. Each month, we’ll explore trust in the workplace and offer practical tips for building trust with your boss, colleagues, peers and team members. You can see other installments of the series here. Do you work with people who trust you? Do they trust others? […] Continue reading
Every leader has two types of power, and knowing when to use each type will determine your leadership success. The Merriam-Webster online dictionary defines power as, “possession of control, authority, or influence over others.” Now, if you are an enlightened leader, most likely you will shudder at these words in reference to your leadership approach. […] Continue reading
Helping people learn new things is super-fun. It isn’t always easy, but it’s always gratifying. For over two decades, I was a corporate trainer, conducting in-person learning programs and later, webinars, to a wide array of employees. I’ve facilitated programs in warehouses, stuffy conference rooms, outdoors, and with simultaneous translation to groups of non-English speakers. […] Continue reading
As a leader, where do you focus your attention? If you said something like, “I fix problems” or “I help people improve,” you’d be like countless other leaders across the globe, primed to “close the gap” or strive for “relentless improvement.” And, according to psychologist Dr. Kathryn Cramer, you’re focus is misplaced. In her […] Continue reading
When you start a new job, what’s your plan for getting acclimated to your new role? Do you even have a plan? Throughout the years, I’ve observed leaders – either coming in from the outside, or transferring departments – launch their leadership journey. The most successful ones start their new job before they walk in […] Continue reading
Service that delights, surprises, and amazes—it’s what we crave as customers. And, we are all customers. We’re service providers, too. Whether it’s as an office professional, an entrepreneur, a restaurant manager, a volunteer, a manager, a parent—there is always the opportunity to serve. But “service with a smile” isn’t a given; companies invest millions each […] Continue reading
A few months ago, I reviewed Frank Sonnenberg’s latest book, Follow Your Conscience: Make a Difference in Your Life & in the Lives of Others. It is my great honor to host Frank’s guest post here today. Guest post by Frank Sonnenberg Great leaders achieve success by setting the bar high, encouraging teamwork, promoting win-win […] Continue reading
