The Incremental Improvement Trap

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In today’s nano-second, downsized, caffeine-buzzed business world, corporations are increasingly demanding that “their people” redouble their efforts to find new and better ways of getting the job done.

If this were the 1950’s, an efficiency expert might be called in, a bespectacled, uncharismatic gentleman with a fascination for predictability, order, and control. His motto? “A place for everything and everything in its place.”

It wasn’t a great leap of faith for upwardly mobile managers to buy into this trendy “consulting service” since it seemed like such a safe way to yield increased productivity and reduced costs.

And yes, sometimes it did…